9 Brilliant (and Hilarious) Examples of Customer Service Featured

You’ll laugh. You’ll cry. Hopefully, you’ll be inspired. These excellent examples of customer service are nothing...

25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will...

5 Free (Or Low-Cost) Customer Service Tools For Small Business

The best customer service tools can make your business come across as professional, and even bigger than it really...

The Perfect Interview Question We Use When Hiring Customer Service Reps

Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...

11 Excellent Customer Service Skills for 5-Star Support

What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...

The Real Cost of Bad Customer Service (And How to Avoid It)

Bad customer service costs businesses $338 billion in revenue every year, globally. That's the real cost of bad customer...

Use Canned Messages (Saved Replies) And Save Time

Create Canned Messages to respond to customer service scenarios quickly! If you find yourself repeating the same message to...

Formilla Edge Has Arrived

Use Formilla Edge widgets to grow your email list by over 200%, build your Facebook and Twitter following, and create...

Real-Time Website Visitor Alerts

With the small business owner always in mind, Formilla Live Chat launches another must have feature: real-time visitor...

WordPress Live Chat Plugin

Download the Formilla WordPress Live Chat plugin used by over 9,000 WordPress and WooCommerce websites. We're a highly rated...