Getting Started With a Helper Chat Bot Featured

The Formilla Helper Bot responds to commonly asked visitor questions 24/7.  It uses A.I. (Artificial Intelligence) to...

How to Use In-App Messages

Do you have a great new promotion, upcoming maintenance, targeted promotion, or want to create a welcome back message for...

How to Use the File Sharing Feature

Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...

Zapier Integration with Formilla

Zapier is an application that connects thousands of other applications together. It does so by allowing for automation to...

What Makes a Good Website: A Quick Guide to Website Design

Fun Fact: There are over 1 billion websites in the world today. With so many websites, it can be hard - seemingly...

Formilla Edge: Getting Started With Email Messaging

In this post, we’ll be looking at how you can send emails to your contacts using Formilla Edge.  You can send email...

Changes to the menus of your Formilla Account

With our recent upgrade, we have simplified the layout for your account as we continue to add new functionality to the...

Integrating Customer Data with the Formilla REST API

The Formilla REST API provides the ability to push customer data from your system to Formilla. By pushing your data into...

How to Use Formilla JavaScript & REST APIs Securely

In this post, you’ll learn how to add a security layer to protect your users’ data if you're currently using, or you're...