7 Chat Bot Script Writing Tips

So you’ve decided to add chat bots to your website in order to improve your customer service, reduce costs, and drive...

Live Chat Sales Principles: Tactics, Techniques, and Rules

What are the secrets that good salespeople know? The tricks of the sales trade, and the techniques learned through years of...

How Live Chat Fits into an Account Based Marketing Framework

There’s targeted marketing, and then there’s account based marketing. Targeted marketing is something we’re all...

Improving On-site Lead Response times for Legal, Medical, and Financial Companies

How quickly does a business need to respond to a potential new lead that arrives on their site? To answer that question,...

Why Your Company Contact Page Needs Real-time Messaging

If your website is your company’s digital real estate, your contact page is the front desk. This is the page where you...

Testing the Phone Customer Service Wait Times of 50 Leading Ecommerce Sites

Nobody likes to wait. And when customers are reaching out to companies for service or support needs, waiting is even more...

5 Ways to Improve Real Estate Lead Management Using Live Chat Software

In a hot housing market with limited supplies, real estate leads are in extremely high demand. Since agencies can often make...

Why Fast Communication Is the Key to Appealing to Young Customers

Millennials are the largest adult generation in history, and the 2 billion people in Generation Z are just reaching...

How to Collect Real Time Customer Feedback

We live in an age where businesses need to stay on top of trends and make decisions quickly. With swift advances in...

How to Handle a Language Barrier With a Customer in Live Text Chat

Many online businesses are also international businesses. Today, someone could purchase your product or service in a city 10...