Guest Blogging: 7 Steps to Generate 8000 Visitors With One Post Featured

Guest blogging is a massively underestimated marketing tactic. How would you like to: Drive thousands of targeted...

6 Customer Service Influencers Give Their Best Advice

Jim Rohn, a well-known entrepreneur and speaker, once said, “You’re the average of the five people you spend the most...

9 Brilliant (and Hilarious) Customer Service Examples

You’ll laugh. You’ll cry. Hopefully, you’ll be inspired. These excellent customer service examples are nothing...

25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will...

5 Free (Or Low-Cost) Customer Service Tools For Small Business

The best customer service tools can make your business come across as professional, and even bigger than it really...

Google Analytics Integration With Formilla Live Chat

Google Analytics is a free web tool which gives you a wealth of information about your website visitors, including where...

WordPress Live Chat Plugin

The Formilla WordPress Live Chat plugin is used by over 9,000 WordPress and WooCommerce websites today.  It is one of the...

The Perfect Interview Question We Use When Hiring Customer Service Reps

Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...

Infusionsoft Integration With Formilla Live Chat

Formilla Live Chat with Infusionsoft CRM integration gives website owners the ability to add live chat to their website and...

11 Excellent Customer Service Skills for 5-Star Support

What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...