How to Use Chat Departments Featured

Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...

Helper Chat Bot Accuracy: Sharing Our Results

A well-trained Helper Chat Bot is a great way to boost workplace efficiency.  During working hours, it can reduce time...

Types of Chat Bots

In this post we will explain the core types of chat bots that can be used, discussing the functional differences between...

Getting Started With a Helper Chat Bot

The Formilla Helper Bot responds to commonly asked visitor questions 24/7.  It uses A.I. (Artificial Intelligence) to...

Upgrading Your Chat Widget

In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...

How to Use In-App Messages

Do you have a great new promotion, upcoming maintenance, targeted promotion, or want to create a welcome back message for...

How to Use the File Sharing Feature

Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...

Zapier Integration with Formilla

Zapier is an application that connects thousands of other applications together. It does so by allowing for automation to...

What Makes a Good Website: A Quick Guide to Website Design

Fun Fact: There are almost 2 billion websites in the world today. With so many websites, it can be hard - seemingly...