Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...
A well-trained Helper Chat Bot is a great way to boost workplace efficiency. During working hours, it can reduce time...
In this post we will explain the core types of chat bots that can be used, discussing the functional differences between...
The Formilla Helper Bot responds to commonly asked visitor questions 24/7. It uses A.I. (Artificial Intelligence) to...
In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...
Do you have a great new promotion, upcoming maintenance, targeted promotion, or want to create a welcome back message for...
Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...
Are you thinking about adding live chat to your product and offering it as a feature to your customers? If so, you're not...
Zapier is an application that connects thousands of other applications together. It does so by allowing for automation to...
Fun Fact: There are almost 2 billion websites in the world today. With so many websites, it can be hard - seemingly...
