The COVID-19 pandemic has led many industry conferences and trade shows to turn to virtual internet-based options as an alter
Live chat has emerged as the preferred method of communication for many customers. Forbes found that 92% of customers feel
Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time ch
A live chat widget is a great way to communicate with website visitors. It offers a natural and convenient way to connect wit
Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an actio
Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert
A well-trained Helper Chat Bot is a great way to boost workplace efficiency. During working hours, it can reduce time spent
Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is righ
The Formilla Helper Bot responds to commonly asked visitor questions 24/7. It uses A.I. (Artificial Intelligence) to determ
In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There ar
