Nick Scibetta
15 Posts Seen online 1 month ago

Nick Scibetta

15 Posts Seen online 1 month ago

Nick is Formilla's Content Marketing & SEO Manager. In his writing career he's covered online retail, PC hardware, gaming, and sports. You can reach out to Nick by emailing [email protected]

Live Chat for Ecommerce: Dropshipping, Makers, and Wholesale

Setting up a live chat widget on your business site provides you with a fast and effective way to communicate with your custo

7 Chat Bot Script Writing Tips

So you’ve decided to add chat bots to your website in order to improve your customer service, reduce costs, and drive sales

Live Chat Sales Principles: Tactics, Techniques, and Rules

What are the secrets that good salespeople know? The tricks of the sales trade, and the techniques learned through years of e

How Live Chat Fits into an Account Based Marketing Framework

There’s targeted marketing, and then there’s account based marketing. Targeted marketing is something we’re all familia

Improving On-site Lead Response times for Legal, Medical, and Financial Companies

How quickly does a business need to respond to a potential new lead that arrives on their site? To answer that question, ther

Testing the Phone Customer Service Wait Times of 50 Leading Ecommerce Sites

Nobody likes to wait. And when customers are reaching out to companies for service or support needs, waiting is even more fru

5 Ways to Improve Real Estate Lead Management Using Live Chat Software

In a hot housing market with limited supplies, real estate leads are in extremely high demand. Since agencies can often make

Live Chat Widgets: Comparing Visual Designs

More and more companies are waking up to the advantages of adding a live chat widget to their site. From customer service t

Real-time Visitor Monitoring: Frequently Asked Questions

Whether you run a B2B software company, a solo ecommerce store, or any other kind of website that you want to see grow, real-

How Chat Bots Can Reduce Customer Service Costs

For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a gre