How to Increase Customer Loyalty with Chat Bots

Increasing customer loyalty is challenging - but it’s an essential part of running a business. These days, customers have...

How to Use Live Chat and Chat Bots to Enhance Your Marketing

In today’s always-on age where customers can engage with businesses 24/7, competition can be fierce.  Customers expect...

The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

How to Use Chat Bots as a Sales Tool

Previously on the Formilla Blog, we’ve introduced you to the possibilities that come with installing a chat bot on your...

Marketing Automation in Plain English (With Real-world Examples)

If you are a digital marketer or marketing manager, chances are high that the term "marketing automation" has made its way...

How Chat Bots Can Reduce Customer Service Costs

For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...

Live Chat Vs. Chat Bots: Strengths, Weaknesses, and How to Use Them Together

Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...

How to Add a Chat Bot to Your Website

The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...

How Chat Bots Can Help Your Small Business

AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...

Helper Chat Bot Accuracy: Sharing Our Results

A well-trained Helper Chat Bot is a great way to boost workplace efficiency.  During working hours, it can reduce time...