Live Chat Vs. Chat Bots: Strengths, Weaknesses, and How to Use Them Together

Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...

How to Add a Chat Bot to Your Website

The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...

How Chat Bots Can Help Your Small Business

AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...

Helper Chat Bot Accuracy: Sharing Our Results

A well-trained Helper Chat Bot is a great way to boost workplace efficiency.  During working hours, it can reduce time...

Types of Chat Bots

Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...

Getting Started With a Helper Chat Bot

The Formilla Helper Bot responds to commonly asked visitor questions 24/7.  It uses A.I. (Artificial Intelligence) to...