Proactive Chat: What is it, and When Should You Use it?

Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...

How Chat Bots Can Help Your Small Business

AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...

Types of Chat Bots

Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...

6 Customer Service Influencers Give Their Best Advice

Jim Rohn, a well-known entrepreneur and speaker, once said, “You’re the average of the five people you spend the most...

9 Brilliant (and Hilarious) Customer Service Examples

You’ll laugh. You’ll cry. Hopefully, you’ll be inspired. These excellent customer service examples are nothing...

25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will...

5 Free (Or Low-Cost) Customer Service Tools For Small Business

The best customer service tools can make your business come across as professional, and even bigger than it really...

The Perfect Interview Question For Hiring Customer Service Reps

Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...

10 Excellent Customer Service Skills for 5-Star Support

What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...

The Real Cost of Bad Customer Service (And How to Avoid It)

Bad customer service costs businesses $338 billion in revenue every year, globally. That's the real cost of bad customer...