The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

How Live Chat Can Improve Your Virtual Conference Event

The COVID-19 pandemic has led many industry conferences and trade shows to turn to virtual internet-based options as an...

Real-time Visitor Monitoring: Frequently Asked Questions

Whether you run a B2B software company, a solo ecommerce store, or any other kind of website that you want to see grow,...

How Conversational Commerce Can Help Your Business

Every business wants to know how to get (and keep) more customers. Providing personal interactions and learning about...

8 Ways Live Chat Can Benefit Customer Service Teams

Live chat has emerged as the preferred method of communication for many customers.  Forbes found that 92% of customers feel...

Live Chat Vs. Chat Bots: Strengths, Weaknesses, and How to Use Them Together

Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...

5 Ways Companies Can Use Live Chat To Increase Sales

A live chat widget is a great way to communicate with website visitors. It offers a natural and convenient way to connect...

How to Add a Live Chat Plugin or App to Your Site

On a typical day, what does most of your communication with friends and colleagues look like? For most of us, the answer to...

Proactive Chat: What is it, and When Should You Use it?

Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...

How to Use Chat Departments

Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...