Proactive Chat: What is it, and When Should You Use it?

Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...

How to Use Chat Departments

Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...

Upgrading Your Chat Widget

In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...

How to Enable Real-Time Website Visitor Alerts

Many of us who run websites would like to be alerted the moment a visitor arrives on our pages, in real time. Real-time...

How to Use The Smart Messages Feature

Be prepared to target visitors like never before! With Smart Messages, you can automatically popup custom messages via...

How to Use The Direct Link Chat Feature

Formilla's Direct Link feature supports the ability to add a live chat button or URL link anywhere on your site (e.g. in...

How To Install Formilla Live Chat to Your Website

Welcome! This guide provides quick links to install Formilla Live Chat software to your website. You can install the...

Google Analytics Integration With Formilla Live Chat

Google Analytics is a free web tool which gives you a wealth of information about your website visitors, including where...

WordPress Live Chat Plugin

The Formilla WordPress Live Chat plugin is used by thousands of WordPress and WooCommerce websites today.  It is one of the...