How to Use the File Sharing Feature

Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...

Zapier Integration with Formilla

Zapier is an application that connects thousands of other applications together. It does so by allowing for automation to...

Formilla Edge: Getting Started With Email Messaging

In this post, we’ll be looking at how you can send emails to your contacts using Formilla Edge.  You can send email...

Changes to the menus of your Formilla Account

With our recent upgrade, we have simplified the layout for your account as we continue to add new functionality to the...

Integrating Customer Data with the Formilla REST API

The Formilla REST API provides the ability to push customer data from your system to Formilla. By pushing your data into...

How to Use Formilla JavaScript & REST APIs Securely

In this post, you’ll learn how to add a security layer to protect your users’ data if you're currently using, or you're...

Integrating Customer Data with the Formilla JavaScript API

You can integrate contact data -named Contact Attributes by Formilla- about your logged-in customers such as User ID, email,...

Contacts: How to Organize And Tag Leads in Formilla

This post outlines the new, and powerful Contacts section of your Formilla account.  All your leads are collected and...

How to Use The Smart Messages Feature

Be prepared to target visitors like never before! With Smart Messages, you can automatically popup custom messages via...