How to Use Chat Departments

Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...

Helper Chat Bot Accuracy: Sharing Our Results

A well-trained Helper Chat Bot is a great way to boost workplace efficiency.  During working hours, it can reduce time...

Getting Started With a Helper Chat Bot

The Formilla Helper Bot responds to commonly asked visitor questions 24/7.  It uses A.I. (Artificial Intelligence) to...

Upgrading Your Chat Widget

In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...

How to Use In-App Messages

Do you have a great new promotion, upcoming maintenance, targeted promotion, or want to create a welcome back message for...

How to Use the File Sharing Feature

Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...

Zapier Integration with Formilla

Zapier is an application that connects thousands of other applications together. It does so by allowing for automation to...

Formilla Edge: Getting Started With Email Messaging

In this post, we’ll be looking at how you can send emails to your contacts using Formilla.  You can send email messages...

Changes to the menus of your Formilla Account

With our recent upgrade, we have simplified the layout for your account as we continue to add new functionality to the...