More and more companies are waking up to the advantages of adding a live chat widget to their site. From customer service to sales techniques, live chat gives you a new way to interact with your customers that is easy to set up, affordable to maintain, and convenient for your site visitors to use.
But all live chat interfaces aren't created equal. With hundreds of companies offering some kind of live chat option for your site, how do you decide which one is right for you? Of course you'll want to compare the features of the live chat platform to determine which options meet your needs, but that's just the start of the decision making process.
You can't discount the importance of visual design when it comes to live chat. As one of the most "interactive" portions of your page, it's important that the style of the live chat widget you choose fits with the image you want to present to your customers. While many live chat platforms allow you to change the primary color of their widgets, it's worth noting how those colors are presented.
You also want to pay attention to the size, shape, iconography, and default fonts used by a chat window, to make sure nothing clashes with the rest of your site. You'll likely want your site design and brand teams to offer insight on the choice as well, to make sure the live chat widget enhances the appeal of your site, rather than detracting from it. You should also consider the best colors and fonts for your industry and the type of service you want to provide with your live chat.
To help you find the right live chat widget for you, we spent some time looking at the market leaders for live chat and chat bots and gathering some key design information, along with screenshots of the default chat widget each company provides. You can scroll through the gallery below to find the names, websites, main color hex codes, and some of the primary font families used by many of the most popular live chat platforms available online.
Let us know your favorite options and design insights in the comments below, and you may be featured in an upcoming article looking deeper at the aesthetic and design of live chat widgets.
Which colors, fonts, and design elements stand out for you? Remember to let us know which live chat widgets are your favorites in the comment section below.