25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will...

5 Free (Or Low-Cost) Customer Service Tools For Small Business

The best customer service tools can make your business come across as professional, and even bigger than it really...

Google Analytics Integration With Formilla Live Chat

Google Analytics is a free web tool which gives you a wealth of information about your website visitors, including where...

WordPress Live Chat Plugin

The Formilla WordPress Live Chat plugin is used by over 9,000 WordPress and WooCommerce websites today.  It is one of the...

The Perfect Interview Question We Use When Hiring Customer Service Reps

Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...

Infusionsoft Integration With Formilla Live Chat

Formilla Live Chat with Infusionsoft CRM integration gives website owners the ability to add live chat to their website and...

10 Excellent Customer Service Skills for 5-Star Support

What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...

How to Use Display Rules to Control Widgets

Display Rules are used to control if a widget should display on a website or a page based on various conditions that you...

The Real Cost of Bad Customer Service (And How to Avoid It)

Bad customer service costs businesses $338 billion in revenue every year, globally. That's the real cost of bad customer...

Use Canned Messages (Saved Replies) And Save Time

Create Canned Messages to respond to customer service scenarios quickly! If you find yourself repeating the same message to...