How to Collect Real Time Customer Feedback

We live in an age where businesses need to stay on top of trends and make decisions quickly. With swift advances in...

How to Handle a Language Barrier With a Customer in Live Text Chat

Many online businesses are also international businesses. Today, someone could purchase your product or service in a city 10...

Live Chat Widgets: Comparing Visual Designs

More and more companies are waking up to the advantages of adding a live chat widget to their site. From customer service...

How to Increase Customer Loyalty with Chat Bots

Increasing customer loyalty is challenging - but it’s an essential part of running a business. These days, customers have...

How to Use Live Chat and Chat Bots to Enhance Your Marketing

In today’s always-on age where customers can engage with businesses 24/7, competition can be fierce.  Customers expect...

The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

How Live Chat Can Improve Your Virtual Conference Event

The COVID-19 pandemic has led many industry conferences and trade shows to turn to virtual internet-based options as an...

How to Use Chat Bots as a Sales Tool

Previously on the Formilla Blog, we’ve introduced you to the possibilities that come with installing a chat bot on your...

Marketing Automation in Plain English (With Real-world Examples)

If you are a digital marketer or marketing manager, chances are high that the term "marketing automation" has made its way...

Real-time Visitor Monitoring: Frequently Asked Questions

Whether you run a B2B software company, a solo ecommerce store, or any other kind of website that you want to see grow,...