How To Install Formilla Live Chat to Your Website

Welcome! This guide provides quick links to install Formilla Live Chat software to your website. You can install the...

9 Brilliant (and Hilarious) Customer Service Examples

You’ll laugh. You’ll cry. Hopefully, you’ll be inspired. These excellent customer service examples are nothing...

25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will...

5 Free (Or Low-Cost) Customer Service Tools For Small Business

The best customer service tools can make your business come across as professional, and even bigger than it really...

Google Analytics Integration With Formilla Live Chat

Google Analytics is a free web tool which gives you a wealth of information about your website visitors, including where...

WordPress Live Chat Plugin

The Formilla WordPress Live Chat plugin is used by over 9,000 WordPress and WooCommerce websites today.  It is one of the...

The Perfect Interview Question We Use When Hiring Customer Service Reps

Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...

Infusionsoft Integration With Formilla Live Chat

Formilla Live Chat with Infusionsoft CRM integration gives website owners the ability to add live chat to their website and...

10 Excellent Customer Service Skills for 5-Star Support

What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...

How to Use Display Rules to Control Widgets

Display Rules are used to control if a widget should display on a website or a page based on various conditions that you...