Proactive Chat: What is it, and When Should You Use it?

Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...

How Chat Bots Can Help Your Small Business

AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...

How to Use Chat Departments

Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...

Helper Chat Bot Accuracy: Sharing Our Results

A well-trained Helper Chat Bot is a great way to boost workplace efficiency.  During working hours, it can reduce time...

Types of Chat Bots

Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...

Getting Started With a Helper Chat Bot

The Formilla Helper Bot responds to commonly asked visitor questions 24/7.  It uses A.I. (Artificial Intelligence) to...

Upgrading Your Chat Widget

In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...

How to Use In-App Messages

Do you have a great new promotion, upcoming maintenance, targeted promotion, or want to create a welcome back message for...

How to Use the File Sharing Feature

Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...

Should you build your own live chat feature or use a 3rd party?

Are you thinking about adding live chat to your product and offering it as a feature to your customers?  If so, you're not...