Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will serve...
The best customer service tools can make your business come across as professional, and even bigger than it really...
Google Analytics is a free web tool which gives you a wealth of information about your website visitors, including where...
The Formilla WordPress Live Chat plugin is used by thousands of WordPress and WooCommerce websites today. It is one of the...
Hiring a customer service rep - or any employee, for that matter - is one of the most important decisions you’ll ever make...
Formilla Live Chat with Infusionsoft CRM integration gives website owners the ability to add live chat to their website and...
What are the customer service skills you need to deliver excellent customer service? Before I answer that question, stop...
Display Rules are used to control if a widget should display on a website or a page based on various conditions that you...
Bad customer service costs businesses $338 billion in revenue every year, globally. That's the real cost of bad...
Create Canned Messages to respond to customer service scenarios quickly! If you find yourself repeating the same message to...
