Volusion Live Chat Installation Guide

Looking for affordable Live Chat Software for your Volusion store? This installation guide will help you install Formilla.com Live Chat Software on your Volusion ecommerce website almost instantly. Don’t overpay for other live chat software when you can pay a fraction of what others charge and still expect the same excellent service! Begin enjoying the benefits of live chat on your ecommerce website to improve sales, reduce abandoned carts, and improve customer service.

  1. Begin by signing up for a Formilla Live Chat account. Upon signing up, you’ll be logged in to the Formilla admin console and will need to obtain your unique code snippet.  To do so, simply mouse over “Settings” from the Formilla dashboard menu, and choose “Widgets” from the sub-menu that appears.  Next, select the pencil/edit icon for your chat widget under “Actions” to arrive on the chat widget settings page.  You’ll see the chat script on the right-hand side of the page in the large text area.  Hang onto the code snippet as you’ll use it in step #4.
    copy-script-img
  2. Login to your Volusion administration panel, navigate to Design, and click Template as you can see below. Volusion live chat template
  3. Next, make sure you’re under the Active Template area and click the “Edit HTML” link. Volusion live chat edit template html
  4. Now, you’re ready to paste the code snippet you obtained from step #1. Scroll all the way down to the bottom of the template code and paste the Formilla.com Live Chat code snippet just before the closing </body> tag of your site, as you can see below. Once you’ve pasted the code, scroll back to the top and click the “Save” button in the top right corner of the page.Volusion live chat paste Formilla code snippet
  5. That’s it! Congrats, you should see the live chat button on your website now and can initiate a chat with yourself as your first test! If you’re having any trouble, check out the help center or simply reach us at support@formilla.com.Volusion live chat final preview

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