Volusion Live Chat Installation Guide

Looking for affordable Live Chat Software for your Volusion store? This installation guide will help you install Formilla.com Live Chat Software on your Volusion ecommerce website almost instantly. Don’t overpay for other live chat software when you can pay a fraction of what others charge and still expect the same excellent service! Begin enjoying the benefits of live chat on your ecommerce website to improve sales, reduce abandoned carts, and improve customer service.

  1. Begin by signing up for a Formilla.com Live Chat account. Upon signing up, you’ll be logged into the Formilla.com admin console and will need to obtain your unique code snippet. To do so, mouse over the Live Chat menu in the header, click View Widgets, click the pencil icon to edit your default chat widget, and scroll down to the bottom panel to copy your code snippet, as you can see below. Hang onto this code snippet as you’ll use it in step #4.Formilla live chat code snippet
  2. Login to your Volusion administration panel, navigate to Design, and click Template as you can see below. Volusion live chat template
  3. Next, make sure you’re under the Active Template area and click the “Edit HTML” link. Volusion live chat edit template html
  4. Now, you’re ready to paste the code snippet you obtained from step #1. Scroll all the way down to the bottom of the template code and paste the Formilla.com Live Chat code snippet just before the closing </body> tag of your site, as you can see below. Once you’ve pasted the code, scroll back to the top and click the “Save” button in the top right corner of the page.Volusion live chat paste Formilla code snippet
  5. That’s it! Congrats, you should see the live chat button on your website now and can initiate a chat with yourself as your first test! If you’re having any trouble, check out the help center or simply reach us at help@formilla.com.Volusion live chat final preview
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