If your website is your company’s digital real estate, your contact page is the front desk. This is the page where you...
Nobody likes to wait. And when customers are reaching out to companies for service or support needs, waiting is even more...
We live in an age where businesses need to stay on top of trends and make decisions quickly. With swift advances in...
Many online businesses are also international businesses. Today, someone could purchase your product or service in a city 10...
How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...
Live chat has emerged as the preferred method of communication for many customers. Forbes found that 92% of customers feel...
For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...
Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...
The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...
On a typical day, what does most of your communication with friends and colleagues look like? For most of us, the answer to...
