How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...
Live chat has emerged as the preferred method of communication for many customers. Forbes found that 92% of customers feel...
For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...
Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...
The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...
On a typical day, what does most of your communication with friends and colleagues look like? For most of us, the answer to...
Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...
AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...
Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...
Jim Rohn, a well-known entrepreneur and speaker, once said, “You’re the average of the five people you spend the most...
