The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

8 Ways Live Chat Can Benefit Customer Service Teams

Live chat has emerged as the preferred method of communication for many customers.  Forbes found that 92% of customers feel...

How Chat Bots Can Reduce Customer Service Costs

For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...

Live Chat Vs. Chat Bots: Strengths, Weaknesses, and How to Use Them Together

Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...

How to Add a Chat Bot to Your Website

The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...

How to Add a Live Chat Plugin or App to Your Site

On a typical day, what does most of your communication with friends and colleagues look like? For most of us, the answer to...

Proactive Chat: What is it, and When Should You Use it?

Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...

How Chat Bots Can Help Your Small Business

AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...

Types of Chat Bots

Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...

6 Customer Service Influencers Give Their Best Advice

Jim Rohn, a well-known entrepreneur and speaker, once said, “You’re the average of the five people you spend the most...