The most efficient way to communicate with your customers.

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and live chat with them now.
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This is what your customers will see
and use to communicate with you in real-time.

This is what your agents will see and use to
communicate with customers in real-time.

Formilla Live Chat is customizable to match your needs and is packed full of features.

Real-time Visitor Monitoring

View how many visitors you have looking at your website in real-time. See the location of your visitors, what webpage they're viewing, and offer to help by requesting a chat.

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Live Chat Conversation

Use the intuitive Formilla chat dashboard to view and respond to chats. Easily add Canned Messages for frequently asked questions with a simple click.

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Respond to Chats

Use hashtag shortcuts such as "#hello" to respond extremely fast to customers, or quickly transfer a chat to another teammate. We'll even indicate when the chat visitor is typing to you in real-time.

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Detailed Visitor Information

Formilla displays all the webpages your visitor has viewed, whether they're on a mobile or desktop device, what country they're from, and more.

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Sound Notifications

Enable sound alerts and browser desktop notifications so you never miss a chat. You can also get notified when someone first arrives on your website.

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12,000

companies trust Formilla to help their customers.

5-star rated live chat software with unparalleled customer service.
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iOS and Android apps for your agents

Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! This way, you will never miss a chat when you're on the road.

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