What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, and when interacting with us via Formilla Live Chat and Formilla Edge product functionality. When registering on our site, we may collect your name, e-mail address, website URL, IP address, and information about the device you're using to connect to our website. You may, however, browse our web site without providing this information.
We collect customer information on behalf of you to deliver the product or service you subscribe to use. For example, when a customer visits your website, Formilla detects the IP address of the customer, their geo-location (based on IP address look-up), and what device they’re using when accessing your website. By default, Formilla only stores this information in your Formilla account when a customer initiates a chat conversation, submits an offline email when you’re unavailable to chat, or submits their email address using the Formilla Edge product. In the event your customer submits an offline email form, their email address is retained as well.
What do we use your information for?
Formilla does not use any data collected on behalf of you for any purpose, except for the sole purpose of providing the service you have registered to use with our platform.
When registering for a Formilla account, any of the information we collect from you specifically may be used in one of the following ways:
To personalize your experience with Formilla Your information helps us better understand and respond to your individual needs.
To improve our website We continually strive to improve our website and products based on the information and feedback we receive from you.
To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested.
To send periodic emails The email address you provide during registration may be used to send you information and updates pertaining to your account, in addition to receiving occasional company news, updates, and related product or service information.
How do we protect your information?
Access to your Formilla account is protected using a login email and password. Passwords are stored securely in the Formilla database with one-way hash (not readable) and never logged in any way.
When accessing your Formilla account, your credentials are transmitted securely using Secure Sockets Layer (SSL, HTTPS) with 2048-bit encryption.
Formilla regularly installs software and security patches to production environments at least on a monthly basis, or as otherwise recommended by our technology and software vendors.
User access logs are maintained including user login, date and time, and source IP address. Logs are stored for a rolling period of up to 30 days, and deleted thereafter.
Formilla physically hosts its infrastructure with Liquid Web Inc. datacenters. Liquid Web
datacenters are securely manned 24 hours a day, 365 days a year. Physical access to datacenters is controlled with keycard access and monitored with security cameras inside and outside.
Formilla does not access customer data unless as necessary to provide customer support or administration. Access to data is on a “need to know” basis, as only authorized customer support or server administration personnel are granted access.
Do we use browser cookies?
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable cookies via your web browser's settings. Like most websites, if you -- or your customers -- disable cookies, some of our products or services may not function properly or at all.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your customer data may be transferred, used, or processed by our trusted sub-processors, and when using any applicable 3rd party app integrations (e.g. Zapier, Infusionsoft, etc.) with your Formilla account.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Our product uses third party IP2Location LITE data available from http://lite.ip2location.com/
Data Retention & Removal
When using Formilla's products, your customer data is retained indefinitely and remains available inside your Formilla account unless otherwise deleted from the Contacts section of your account. Deleted data may be retained briefly on Formilla’s servers anywhere from approximately 0 to 72 hours, as it is queued and subsequently processed for deletion.
All customer data is backed up on a regular basis and stored on separate backup media for up to an additional 90 days, after which it is overwritten and/or deleted permanently.
To update, or request the removal of your personal information from the Formilla system, please contact us and request the same.
General Data Protection Regulation (GDPR) compliance
California online privacy protection act compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging in to their Formilla.com account, or contacting us to request changes.
This policy was last modified on 5/9/2018