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Compare Package Features

Premium Professional Growth
Number of Chat Agents Number of chat agents (user logins) supported per package. Growth package supports more than 5 agents, if necessary. $19.99/month for each extra agent.
1
3
5 +
Number of Contacts Number of contacts supported per package. Growth package supports more than 10,000 contacts, if necessary.
1,000
5,000
10,000 +
A.I. Chat Bots Chat Bots respond to common visitor questions 24/7, with the power of A.I. Professional and Growth packages include up to 5,000 responses per month (plenty for 99% of Formilla customers). Think you need more? Chat with us!
0
5,000 / mo.
5,000 / mo.
Team TrainingIncludes 2 hours of team training by a Formilla expert.
Remove Formilla BrandingWe provide the ability to remove Formilla.com branding from your chat widget, upon request.
Chat DepartmentsOrganize multiple chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.
Unlimited Live Chats
Unlimited EmailsSend unlimited emails to contacts using your business domain (example: firstname@company.com) without any mention of Formilla.
Unlimited In-App MessagesSend unlimited in-app messages to your contacts with multiple display types (popups, corner widgets, website bars)
Targeted Smart MessagesTrack customers' behavior in Formilla with custom attributes & events, and use the data to send well-timed live chat, in-app, or email messages to your customers (e.g. when users sign-up, based on purchase activity, # of website visits, etc.). Learn more...
Proactive Chat Connect with your customers proactively. You'll see improved customer engagement and ultimately more sales! Configure the number of seconds before a chat starts and customize the message displayed to website visitors. Learn more...
Chat via Web or Windows Desktop AppChat agents can use our intuitive web interface or Windows desktop app to handle multiple simultaneous chats. Stay logged in all the time and make it easy to respond to your visitors.
Chat via iPhone/iPad and Android DevicesChat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!
Real-time Visitor MonitoringView the most active visitors on your site in real-time, and request a chat with any of them! You see each visitor's page URL, referring site, new user vs. returning, and more.
App IntegrationsIntegrate with Zapier to connect with 1000+ of your favorite apps, including email marketing platforms such as MailChimp, CRMs like Pipedrive, and ticket systems such as Zendesk. We also directly support Infusionsoft's CRM software, where you can automatically post live chat transcripts and offline email submissions into your Infusionsoft CRM.
Customize Banners, Colors, & ThemesCustomize your chat widgets to match your site's brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Learn more...
Language Support (International)Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and much more!
Learn more...
File SharingAllow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.
Unlimited Live Chat WidgetsCreate more than one live chat widget to support multiple languages, use different colors and text on pages of your site, and more!
Install on Multiple WebsitesInstall Formilla Chat on up to 5 websites and chat with customers from a single dashboard.
Advanced Customization ControlCustomize CSS for the chat button and widget to make it pixel perfect for your needs.
Move Chat Button LocationEasily move the position of your live chat button and chat widget to the bottom left or right of your website.
Canned Messages (Saved Replies)Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second!
Banned Visitors Ban abusive visitors from accessing your live chat widgets. Banned visitors will not see your widgets and will not appear on your visitor dashboard or trigger any sound or desktop alerts.
Google Analytics IntegrationIntegrate Formilla with Google Analytics to track multiple Live Chat events, such as how many visitors started chats, how many leads were captured, etc. This feature provides valuable information to learn more about how your marketing campaigns are performing.
Auto-Responder For example, if a visitor submits a chat request and you're unable to respond in 60 seconds, you can automatically respond and mention you'll be able to help momentarily, or ask the user to leave their contact information to follow-up as soon as you're available.
User/Agent is Typing a Message...Now, you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.
Powerful Chat NotificationsDon't miss a chat again! When using the web interface, agents will receive sound notifications and the browser page title will blink. Also, agents can enable Desktop Notifications for Chrome, Firefox, & Safari for even more convenience. Note: IE doesn't currently support Desktop Notifications.
Offline Lead CollectionEnable a chat schedule and continue to collect valuable visitor contact information even when you're not around to chat. Display custom messaging when you're unavailable to chat, and receive offline email notifications when a website visitor gets in touch.
Chat HistoryAccess your chat conversation history, and sort, prioritize, and filter conversations to find what you're looking for with ease.
Chat Transcripts View your chat transcripts from within the Formilla dashboard, or simply configure email notifications to receive transcripts directly to your inbox.
Custom Fields Custom fields can be passed into Formilla such as account and customer numbers, phone, email, name, etc. This information neatly ties into the Formilla dashboard so that agents can see additional information about a customer during chat conversations.
Reports All of our accounts come equipped with reporting capabilities. Capture the number of offline submissions you receive along with user reports for detailed breakdowns of operating system in use, screen resolution, browser, and more!
Hours of OperationSet hours of operation and your chat widget will appear online during the time frame specified. Your chat widget will appear offline outside of your configured settings and collect offline email submissions in the Customer Inbox.
Secure Chat (SSL) Secure your chat conversations with SSL (Secure Sockets Layer). A must have for ecommerce sites especially!
Chat & Email Support Our support is lightning fast. Simply reach us via email at support@formilla.com or start a chat with us while we're online if you're having issues with your account or have questions about our account packages!
Phone Support Phone support is available along with a dedicated account manager. Your account manager will reach out to you and help you with anything you need to get started right away!
Select Package:
  • Premium
    1 Chat Agent 1,000 Contacts Unlimited Chats & Emails Real-time Visitor Monitoring Mobile Apps File Sharing
  • Professional
    3 Chat Agents 5,000 Contacts A.I. Chat Bots Unlimited Chats & Emails Real-time Visitor Monitoring Mobile Apps Chat Departments
  • Growth
    5 Chat Agents 10,000 Contacts A.I. Chat Bots Unlimited Chats & Emails Real-time Visitor Monitoring Mobile Apps Formilla Branding Removal Team Training

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