Enhance the customer
experience with live chat.

It’s not just a customer support tool either — live chat is one of the best ways
to convert website visitors into paying customers

Real-time visitor
monitoring
1. View your website traffic in real-time, and what country and region your visitors are located.
2. See which webpages they’ve visited, how long they’ve been on your site, and what browser and operating system they’re using.
3. Request chats with visitors on your website!
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Simplified
multi-channel
communication
- Highly targeted automatic email and in-app messaging
- Use Live Chat to collect leads 24x7 or convert customers in real-time when you're available
- Keep customers coming back with our super-simple email messaging
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Powerful Automation
with Chatbots
- Create Custom Chatbots that work 24x7 to automatically qualify leads, book meetings, and handle common requests using menu-based options!
- Dramatically reduce support time by setting up a Helper Chat Bot™ that automatically responds to common visitor questions using the power of A.I.
- With Artificial Intelligence, chatbots continuously learn to accurately interact with customers.
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Smart messages
to target visitors automatically
- Automatically display custom messages to your website visitors in many powerful scenarios
- Smart Messages look amazing
  on your mobile website, too!
New vs. Returning visitors

Target visitors
by country

Target visitors
by language
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Communicate from
anywhere using our
mobile apps for iPhone
and Android
- Never miss a chat with push notifications right to your smartphone.
- Want a mobile alert when visitors arrive on your website? We’ve got you covered
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Customize
and personalize
your chat
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2

3
- Match the colors of your website and brand
- Add team member pics and bios
  for a real human connection
- Modify text and language to match
  your communication style
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2

3
Shortcuts to access
saved replies
- Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions.
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Group chat agents
into departments
- Make sure chats go to the right team at the right time
- In a chat and need help from a team member? No problem - transfer a chat with just 2 clicks and include a private note for your teammate.
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Integrate with the
most popular apps
- Use Zapier to connect with 500+ of your favorite apps, including email marketing platforms such as MailChimp, CRMs like Pipedrive, and ticket systems such as Zendesk.
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Add powerful
Google Analytics tracking
- to measure the success of your chat campaigns including chats started by visitors, Smart Messages initiated by the system and responded to, offline emails collected, and more.