Live Chat pricing

15 Days Free Trial. No credit card required.

Compare Package Features

Standard Premium Premium Plus
Live Chats & Offline Emails per month
30 per month
Simultaneous Live Chats

Number of customers you can live chat with at the same time.

Number of Live Chat Widgets

Create more than one live chat widget to support multiple languages, use different colors and text on pages of your site, and more!

Web Interface and Windows Desktop App

Chat agents can use our intuitive web interface or Windows desktop app to handle multiple simultaneous chats. Stay logged in all the time and make it easy to respond to your visitors.

iPhone/iPad, and Android Apps

Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!

New Features and Upgrades

Get all the latest features as we continue to add new functionality for no extra charge!

Real-time Visitor Monitoring

View the most active visitors on your site in real-time, and request a chat with any of them! You see each visitor's page URL, referring site, new user vs. returning, and more.


Integrate with Zapier to connect with 500+ of your favorite apps, including email marketing platforms such as MailChimp, CRMs like Pipedrive, and ticket systems such as Zendesk. We also directly support Infusionsoft's CRM software, where you can automatically post live chat transcripts and offline email submissions into your Infusionsoft CRM.

Customize Banners, Colors, & Themes

Customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Learn more...

Language Support (International)

Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and much more!
Learn more...

Advanced Customization Control

Customize CSS for the chat button and widget to make it pixel perfect for your needs.

Move Chat Button Location

Easily move the position of your live chat button and chat widget to the bottom left or right of your website.

Canned Messages (Saved Replies)

Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second!

Remove "Powered by" Branding

We provide the ability to remove branding from your chat widget, upon request.

Chat Departments

Organize chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.

Google Analytics Integration

Integrate Formilla with Google Analytics to track multiple Live Chat events, such as how many visitors started chats, how many leads were captured, etc. This feature provides valuable information to learn more about how your marketing campaigns are performing.

Banned Visitors

Ban abusive visitors from accessing your live chat widgets. Banned visitors will not see your widgets and will not appear on your visitor dashboard or trigger any sound or desktop alerts.

Smart Messages

Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios. Learn more...

Proactive Chat

Connect with your customers proactively. You'll see improved customer engagement and ultimately more sales! Configure the number of seconds before a chat starts and customize the message displayed to website visitors. Learn more...


For example, if a visitor submits a chat request and you're unable to respond in 60 seconds, you can automatically respond and mention you'll be able to help momentarily, or ask the user to leave their contact information to follow-up as soon as you're available.

User/Agent is Typing a Message...

Now, you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Powerful Chat Notifications

Don't miss a chat again! When using the web interface, agents will receive sound notifications and the browser page title will blink. Also, agents can enable Desktop Notifications for Chrome, Firefox, & Safari for even more convenience. Note: IE doesn't currently support Desktop Notifications.

Offline Lead Collection

Enable a chat schedule and continue to collect valuable visitor contact information even when you're not around to chat. Display custom messaging when you're unavailable to chat, and receive offline email notifications when a website visitor gets in touch.

Chat History

Access your chat conversation history, and sort, prioritize, and filter conversations to find what you're looking for with ease.

Chat Transcripts

View your chat transcripts from within the Formilla dashboard, or simply configure email notifications to receive transcripts directly to your inbox.

Custom Fields

Custom fields can be passed into Formilla such as account and customer numbers, phone, email, name, etc. This information neatly ties into the Formilla dashboard so that agents can see additional information about a customer during chat conversations.


All of our accounts come equipped with reporting capabilities. Capture the number of offline submissions you receive along with user reports for detailed breakdowns of operating system in use, screen resolution, browser, and more!

Hours of Operation

Set hours of operation and your chat widget will appear online during the time frame specified. Your chat widget will appear offline outside of your configured settings and collect offline email submissions in the Customer Inbox.

Secure Chat (SSL)

Secure your chat conversations with SSL (Secure Sockets Layer). A must have for ecommerce sites especially!

Email Support

Our support is lightning fast. Simply reach us via email at or start a chat with us while we're online if you're having issues with your account or have questions about our account packages!

Phone Support

Phone support is available along with a dedicated account manager. Your account manager will reach out to you and help you with anything you need to get started right away!

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Select Package:
  • Standard
    1 Chat Agent 1 Website 1 Concurrent Chat 30 Chats/Emails
  • Premium
    Mobile Apps Real-time Visitor Monitoring Custom Language & Appearance Unlimited chats & offline emails Canned Messages (Saved Replies)
  • Premium Plus
    Formilla Branding Removal Install on Multiple Websites Unlimited Smart Messages Chat Departments Google Analytics Integration

15 Days Free Trial. No credit card required.

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